FAQ
Most frequent questions and answers
No, an appointment is not required. Walk-ins are welcome.
Yes, you may bring your own items. However, we are not responsible for any damage that may occur during production. If the items are purchased through us, we will replace them if damaged.
Full payment is not required at the time of request; however, we do require a 50% deposit toward the balance on your account.
Yes, we can ship items to other states. Shipping fees and delivery times may vary depending on the location.
You will need your digitizing files (EMB or DST).
If you have a vector file or an image of your logo, we can digitize it for a one-time fee (pricing may vary).
No, there is no minimum for embroidery. Please be aware that orders of fewer than two items are more costly.
Yes, we are able to handle most items, provided there is sufficient space and the material is not too thick. We recommend bringing the item in so one of our experts can review it in person.
Turnaround is 1 week after approval. If
You will need your vector file (SVG, AI, Drc, or eps).
We can recrate your logo for a fee (prices may vary). Files will be send to you for future projects.
The minimum for screen printing is 12 items. Items may be combined across shirts, vests, or hoodies (please verify with a sales representative).
We can work with most garment materials. Please note that we do not accept double-layer garments, hats, backpacks, or items made from non-fabric materials.
Turnaround time is two weeks after approval. Please note that if we do not receive a response, the order will be placed on hold.